- Link: http://web.a.ebscohost.com/ehost/detail/detail?vid=3&sid=e044a507-19fc-4938-9fe5-52f94258aa94%40sessionmgr4006&bdata=JkF1dGhUeXBlPWNvb2tpZSxpcCxjcGlkJmN1c3RpZD1zNjI2OTI0NyZzaXRlPWVob3N0LWxpdmUmc2NvcGU9c2l0ZQ%3d%3d#AN=124798106&db=f5h
- Summary: This article focus on the essentials in having success when helping a customer. The most important things it mentioned were; having your own style, focusing on your objectives, pushing for meetings, correctly pushing the customer to buy, and more. The best tip this article mentioned was to keep your sales strategy a secret, and this way you will have an edge and be one step ahead while communicating with customers.
- I can use this information in my writing now that I have more tips to help with customer satisfaction and handling different types of people.
- I can benefit from this in my own life outside of this assignment by putting it into action at Subway and any social event on how to effectively communicate with others.